Symptom Chart: Automatic Transmission
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
In most circumstances the PCM / TCM sets a DTC to help guide with diagnostics. Refer to the DTC Chart before using the Symptom Chart. The Condition column lists the vehicle condition. The Action column refers to a pinpoint test. Each pinpoint test lists the possible symptoms and the components that can cause each symptom. The components are listed in order of disassembly.
NOTE: This procedure is written to diagnose multiple vehicle applications. It includes information for shift by cable, shift by wire, and auto start-stop applications. Some components listed may not apply to every vehicle.
Symptom Chart
| Condition | Action |
| No Engagement - Forward | GO to Pinpoint Test A |
| No Engagement - Reverse | GO to Pinpoint Test B |
| No Engagement - Both Forward and Reverse | GO to Pinpoint Test C |
| Engagement Quality - Forward | GO to Pinpoint Test D |
| Engagement Quality - Reverse | GO to Pinpoint Test E |
| Engagement Quality - Both Forward and Reverse | GO to Pinpoint Test F |
| Engagement Quality - Park | GO to Pinpoint Test G |
| Upshift Quality - Single Gear Affected | GO to Pinpoint Test H |
| Downshift Quality - Single Gear Affected | GO to Pinpoint Test I |
| Upshift Quality - Multiple Gears Affected | GO to Pinpoint Test J |
| Downshift Quality - Multiple Gears Affected | GO to Pinpoint Test J |
| Torque Converter Clutch Operation | GO to Pinpoint Test K |
| Fluid Leaking or Overheating | GO to Pinpoint Test L |
| NVH | GO to Pinpoint Test M |
| Other Concerns | GO to Pinpoint Test N |
Global Customer Symptom Code (GCSC) Chart
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Symptom | Action |
|---|---|
| Start/Run/Move > Moving > Engagement Quality > Forward | GO to Pinpoint Test D |
| Start/Run/Move > Moving > Engagement Quality > Reverse | GO to Pinpoint Test E |
| Start/Run/Move > Moving > Engagement Quality > Park | GO to Pinpoint Test G |
| Start/Run/Move > Moving > No Engagement > Both (FWD and REV) | GO to Pinpoint Test C |
| Start/Run/Move > Moving > No Engagement > Forward | GO to Pinpoint Test A |
| Start/Run/Move > Moving > No Engagement > Reverse | GO to Pinpoint Test B |
| Start/Run/Move > Fluids > Transmission > Visible Leak | GO to Pinpoint Test L |
| Start/Run/Move > Fluids > Transmission > Contamination | GO to Pinpoint Test L |
| Start/Run/Move > Noise > Moving/Driving > Always | GO to Pinpoint Test M |
| Start/Run/Move > Noise > Moving/Driving > Intermittent | GO to Pinpoint Test M |
| Start/Run/Move > Vibration > Moving/Driving > Always | GO to Pinpoint Test M |
| Start/Run/Move > Vibration > Moving/Driving > Intermittent | GO to Pinpoint Test M |
Pinpoint Tests
PINPOINT TEST A: NO ENGAGEMENT - FORWARD|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST B: NO ENGAGEMENT - REVERSE|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST C: NO ENGAGEMENT - BOTH FORWARD AND REVERSE|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST D: ENGAGEMENT QUALITY - FORWARD|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST E: ENGAGEMENT QUALITY - REVERSE|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST F: ENGAGEMENT QUALITY - BOTH FORWARD AND REVERSE|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST G: ENGAGEMENT QUALITY - PARK|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST H: UPSHIFT QUALITY - SINGLE GEAR AFFECTED|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST I: DOWNSHIFT QUALITY - SINGLE GEAR AFFECTED|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST J: SHIFT QUALITY - MULTIPLE GEARS AFFECTED|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST K: TORQUE CONVERTER CLUTCH OPERATION|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST L: FLUID LEAKING OR OVERHEATING|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST M: NOISE, VIBRATION, HARSHNESS|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST N: OTHER CONCERNS|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
Diagnosis and Testing - DTC Chart and Pinpoint Tests - 2.0L EcoBoost (177kW/240PS) – MI4
Diagnosis and Testing - Special Testing ProceduresWARNING: If the tire does not inflate to the recommended tire pressure within 15 minutes, stop and call roadside assistance.
WARNING: The power plug may get hot after use and should be handled carefully when unplugging.
Check the air pressure of your tires as follows:
